Payments, Pricing and Promotions Policy
اقرأ هذه السياسة باللغة العربية
Last updated: 23 October 2026
1. Scope
1.1 This Payments, Pricing and Promotions Policy sets out the terms that apply to prices, delivery fees, taxes, payment methods, quantity discounts and promotions on the Platform.
1.2 This Policy forms part of the Terms of Use and the Terms of Sale. Capitalised terms used in this Policy and not defined in it have the meanings given to them in the Terms of Use. In this Policy, “we”, “us”, “our”, “you” and “your” have the meanings given in the Terms of Use.
1.3 This Policy is published in English and in Arabic. For consumers in the United Arab Emirates, the Arabic version prevails if the two versions differ.
2. Currency and currency conversion
2.1 All prices, delivery fees and other amounts on the Platform are stated and charged in UAE dirhams (AED).
2.2 The price and currency shown at checkout are the price and currency shown on the receipt for your Order. Card payments are charged in AED.
2.3 If you pay by card and your card is denominated in a currency other than AED, the amount of the payment appears in the currency of your card, converted from AED by your card issuer at the exchange rate it applies. Any conversion fee or foreign transaction fee is charged by your card issuer under the terms of your card. We do not set, receive or control that rate or those fees.
2.4 All refunds are calculated and made in AED. Where a refund is made to a card denominated in another currency, the amount credited in that currency is determined by your card issuer and may differ from the amount originally debited because of exchange rate movements or card issuer fees.
2.5 You should keep a record of your Orders and payments, including each Order Confirmation, receipt and invoice.
3. VAT and invoices
3.1 We are not currently registered for value added tax (VAT) in the United Arab Emirates, and prices shown on the Platform do not include VAT.
3.2 If we become registered for VAT, VAT will be charged at the applicable rate on Orders placed from the effective date of registration, our Tax Registration Number will be shown on the Platform and on tax invoices, and the price shown at checkout will include any VAT payable.
3.3 We issue an electronic invoice for every Order. The invoice is issued in the name of NEXTAURA 360 L.L.C-FZ and shows the Products, the price of each Product, the delivery fee and the total amount paid. For Orders delivered in the United Arab Emirates, the invoice is issued in Arabic, or in Arabic and English.
3.4 Customs duties, import taxes and clearance charges levied in the destination country on international Orders are not included in the prices shown on the Platform, unless checkout states that they are included. Where they are not included, they are payable by the recipient as set out in the Terms of Sale and the Shipping and Delivery Policy.
3.5 A copy of the invoice for any Order is provided free of charge on request to Customer Service.
4. Delivery fees
4.1 The delivery fee for each Order is shown at checkout before you place the Order and is included in the total amount payable.
4.2 For delivery in the United Arab Emirates:
a delivery fee of AED 10 applies to Orders with a value below AED 100; and
delivery is free for Orders with a value of AED 100 or more.
4.3 For the purpose of clause 4.2, the value of an Order is calculated after discounts. It is the total price of the Products in the Order after any quantity discount, reduced price, coupon code or other promotion has been applied, excluding the delivery fee.
4.4 Free delivery applies only within the United Arab Emirates. A delivery fee is always charged for international destinations, calculated on the basis of the delivery address, the weight of the Order and the dispatch location.
4.5 Where an Order is delivered in more than one shipment, the delivery fee is charged once for the Order.
4.6 The circumstances in which a delivery fee is refunded are set out in the Terms of Sale, the Shipping and Delivery Policy and the Returns and Refund Policy.
5. Prices and price changes
5.1 The price of each Product is shown on its Product page and at checkout.
5.2 We may change the price of any Product at any time before you place an Order. Adding a Product to your cart does not reserve its price.
5.3 The price that applies to your Order is the price shown at checkout when you place the Order. A later increase or reduction in the price of a Product does not change the price of an Order already placed, except as provided in clause 6.
5.4 The total amount payable for an Order, including the price of each Product, any discount applied, the delivery fee and any VAT payable, is shown at checkout before you place the Order.
6. Pricing errors
6.1 Despite our care, a Product may occasionally be listed at an obviously incorrect price, for example because of a typographical or technical error.
6.2 If we discover an obvious pricing error in an Order, we contact you before the Order is dispatched. You may then choose either:
to pay the correct price, in which case the Order proceeds at that price; or
to cancel the Order, in which case you receive a full refund of any amount paid.
6.3 We do not dispatch an Order affected by an obvious pricing error until you have made your choice under clause 6.2.
6.4 We never charge you more than the price shown at checkout without your agreement.
7. Payment methods
7.1 The payment methods available for an Order depend on the delivery destination and are shown at checkout. The available payment methods may include:
cash on delivery, for delivery in the United Arab Emirates only;
payment by card through a card payment link;
bank transfer to our bank account in the United Arab Emirates; and
Tamara instalments, where available.
7.2 We may add, change or withdraw payment methods from time to time. The payment methods shown at checkout when you place an Order are those that apply to that Order.
7.3 The payment method you select determines the date on which the delivery period for your Order begins, as set out in the Terms of Sale and the Shipping and Delivery Policy.
7.4 We do not charge any fee or surcharge for the use of any payment method shown at checkout. Any charges under a Tamara instalment arrangement are determined by Tamara under clause 11.2, and any currency conversion or foreign transaction fee is charged by your card issuer under clause 2.3.
8. Cash on delivery
8.1 Cash on delivery is available only for Orders delivered in the United Arab Emirates, and only where it is offered at checkout for the Order.
8.2 The Order total stated in the Order Confirmation must be paid in full, in cash and in AED, to the courier at the time of delivery, before the Products are handed over.
8.3 We may verify your identity or your mobile number before we accept or dispatch an Order placed on cash on delivery. If the verification cannot be completed, we may cancel the Order under the Terms of Sale.
8.4 The delivery period for an Order placed on cash on delivery begins on the date of the Order.
8.5 Refunds for Orders paid by cash on delivery, for any reason, are made by bank transfer to a bank account in your name. This applies to:
refunds for change-of-mind returns;
refunds for fault returns, and refunds for Orders cancelled by us; and
refunds for Orders cancelled by you before dispatch.
8.6 We may ask you for the information reasonably needed to make a refund under clause 8.5 and to confirm that the bank account is in your name.
9. Card payment link
9.1 If you choose to pay by card payment link at checkout, our team sends you a secure card payment link by WhatsApp or email after you place your Order.
9.2 Card payments are made on the secure payment page of our payment service provider. The card brands accepted are shown on that page.
9.3 The card payment link applies only to the Order for which it is issued.
9.4 You may send us confirmation of your payment by WhatsApp or email. An Order paid by card payment link is processed only once we have confirmed that payment has been received in full. The delivery period begins on the date payment is received in full.
9.5 Refunds for Orders paid by card payment link are made to the card used for the payment.
10. Bank transfer
10.1 If you choose to pay by bank transfer, you must transfer the Order total to our bank account in the United Arab Emirates, using your Order number as the payment reference. Our bank account details are provided to you after you place your Order.
10.2 An Order paid by bank transfer is treated as paid only when the full Order total has been received in our bank account. The Order is processed only once payment has been received in full. The delivery period begins on the date payment is received in full.
10.3 If a transfer is made without the Order number as the reference, or for less than the full Order total, we may be unable to match it to your Order, and the Order is not processed until full payment has been identified.
10.4 Refunds for Orders paid by bank transfer are made to the bank account from which the payment was received.
11. Tamara instalments
11.1 Where Tamara is offered at checkout, you may pay for an Order in instalments through Tamara.
11.2 Tamara’s own terms and conditions apply to any instalment arrangement. Your eligibility, the instalment schedule and any charges under that arrangement are determined by Tamara under its terms.
11.3 The delivery period for an Order paid through Tamara begins on the date of the Order.
11.4 Refunds for Orders paid through Tamara are made through Tamara, in accordance with Tamara’s terms.
12. Payment deadlines and automatic cancellation
12.1 An Order paid by bank transfer or card payment link should be paid in full promptly after the Order is placed, using the payment details or payment link we provide.
12.2 If payment in full is not received within a reasonable time after we have contacted you, we may cancel the Order and notify you by email.
12.3 If part of the Order total has been received when an Order is cancelled under clause 12.2, that amount is refunded to the original payment method.
12.4 If payment is received after the date of the Order we notify you by email of the revised delivery date.
13. Payment security
13.1 We never receive or store your card number or card security details. Card details are entered only on the secure payment page of our card payment provider, and are processed by that provider.
13.2 We never ask you to provide your card number, card security code or one-time passcode by email, telephone or WhatsApp.
13.3 The Platform uses secure connections (HTTPS) to protect information sent between your device and the Platform.
13.4 Our handling of payment information is described further in the Privacy Policy.
14. Failed or declined payments
14.1 A payment may fail or be declined for reasons determined by your card issuer, bank or Tamara. We are not informed of, and do not control, the reasons for such a decision.
14.2 If a payment fails or is declined, the Order is not processed. You may attempt the payment again or contact Customer Service. If payment in full is not received, clause 12.2 applies.
14.3 If an amount is debited from your account for a payment that is not completed, that amount is refunded or released to you. Customer Service assists on request with any such amount.
15. Chargebacks
15.1 If you pay by card, your right to request a chargeback through your card issuer remains available to you under the rules of your card issuer. Nothing in this Policy limits that right.
15.2 You may contact Customer Service about any payment issue at any time, including before or instead of requesting a chargeback.
15.3 If a chargeback is requested for an Order, we may provide your card issuer or our card payment provider with information about the Order, its delivery and any related communications, so that the request can be decided.
15.4 If a chargeback is granted for an amount that we have already refunded to you, or that you also receive through another refund, we may recover the duplicated amount.
16. Fraud prevention and verification
16.1 We may carry out checks to prevent fraud and the misuse of payment methods. These checks may include verifying your identity, your contact details or the payment used for an Order.
16.2 We may ask you to provide information or documents reasonably required to complete a verification, and may hold an Order until the verification is completed.
16.3 If a verification is not completed, or if we reasonably suspect that an Order or payment is fraudulent, we may cancel the Order and refund any amount paid.
16.4 Personal data used for fraud prevention is processed in accordance with the Privacy Policy.
17. Quantity discounts
17.1 Tiered quantity discounts may apply when you buy more than five (5) units of the same Product, in the same size and colour, in a single Order. The discount increases with the number of units purchased, in tiers.
17.2 Where a quantity discount applies to a Product, the discount tiers are shown on the Product page or at checkout, and the discounted price is shown at checkout before you place the Order.
17.3 Quantity discounts apply only where more than five (5) units of the same Product in the same size and colour are ordered. Units of a Product in different sizes or colours are not combined for the purpose of quantity discounts.
17.4 A quantity discount cannot be combined with any other discount, promotion or coupon code, unless the Product page, checkout or the terms of the promotion state otherwise.
17.5 Quantity discounts are offered to consumers buying for personal use. They are subject to any limit on the quantity of a Product that may be purchased in a single Order, as provided in the Terms of Sale.
17.6 The effect of a quantity discount on a refund is set out in clause 19.
18. Promotions and coupon codes
18.1 We may from time to time offer promotions, including reduced prices and coupon codes. This clause 18 applies to any promotion or coupon code that we offer. Each promotion may also be subject to specific terms published with it. If the specific terms of a promotion conflict with this clause 18, the specific terms prevail for that promotion, except that they cannot reduce your rights under the Terms of Sale or applicable law.
18.2 A promotion or coupon code is available only to customers who meet its eligibility conditions. These may include a minimum Order value, specified Products, a delivery destination, a first Order or a limit on the number of uses per Account.
18.3 Only one coupon code may be applied to each Order, unless the terms of the promotion state otherwise.
18.4 A coupon code must be applied at checkout before the Order is placed. It cannot be applied to an Order after the Order has been placed, unless the terms of the promotion state otherwise.
18.5 Each promotion and coupon code is valid only for the period stated in its terms. An expired coupon code cannot be used.
18.6 A promotion or coupon code has no cash value. It cannot be exchanged for cash, transferred or sold, unless the terms of the promotion state otherwise.
18.7 We may refuse, cancel or reverse the use of a promotion or coupon code that has been obtained or used in breach of its terms, through several Accounts or by fraud. In that case we may cancel the affected Order and refund any amount paid, or, with your agreement, proceed with the Order at the price that applies without the promotion or coupon code.
18.8 If a promotion or coupon code was applied to an Order because of a technical error on our part, we contact you before the Order is dispatched. You may then choose either to proceed with the Order at the price that applies without the promotion or coupon code, or to cancel the Order and receive a full refund of any amount paid. We do not dispatch the Order until you have made your choice.
18.9 We may withdraw or amend a promotion or coupon code at any time. A withdrawal or amendment does not affect an Order placed before it takes effect.
18.10 Whether a coupon code is reinstated after an Order is cancelled or Products are returned is stated in the terms of the relevant promotion.
18.11 Limited-time price reductions. Some Products are shown at a reduced price for a limited time. The original price is shown crossed out next to the reduced price, with the words “Limited time”. The reduced price applies until the end date set for the reduction, after which the original price applies again automatically. An Order placed before the end date keeps the reduced price.
18.12 Welcome offer (WELCOME50). A new customer may use the coupon code WELCOME50 on their first Order. The code takes AED 50 off an Order in which the Products total AED 250 or more, after any reduced prices. It applies to all Products, including Products sold at a reduced price. It may be used once per customer, and it ends automatically once it has been used on 1,000 Orders. A first Order is an Order placed when no earlier Order made with the same Account or email address has been paid. If the first Order is cancelled before it is paid, the code may be used again.
18.13 Returning customer offer (SAVE30). A customer who has placed and paid for at least one earlier Order may use the coupon code SAVE30 to take 30% off eligible Products totalling AED 250 or more in one Order. The code does not apply to Products sold at a reduced price or to Products shown as not eligible for coupon codes, and only eligible Products count towards the AED 250 minimum. The code may be used on any number of Orders until its end date, which is one (1) year after the offer starts.
18.14 Where a coupon code takes a fixed amount off an Order, that amount is shared between the Products to which it applies in proportion to their price, in accordance with clause 19.2.
19. Discounts and refunds
19.1 Where a returned or cancelled Product was purchased at a discount, whether through a quantity discount, a reduced price, a coupon code or another promotion, the refund for that Product is the amount actually paid for it after the discount.
19.2 Where a discount was applied to an Order as a whole rather than to an individual Product, the discount is allocated to each Product in the Order in proportion to its price, and the refund for a returned or cancelled Product is its price less the share of the discount allocated to it.
19.3 Clauses 19.1 and 19.2 do not affect any refund of the delivery fee to which you are entitled under the Terms of Sale, the Shipping and Delivery Policy or the Returns and Refund Policy.
19.4 Refund methods and timing are set out in the Terms of Sale and the Returns and Refund Policy.
20. Changes to this Policy
20.1 We may amend this Policy from time to time. The amended version is published on the Platform with the date on which it was last updated, and takes effect when it is published, subject to clauses 20.2 and 20.4.
20.2 The version of this Policy published on the Platform when you place an Order applies to that Order.
20.3 We notify Account holders of any material change to this Policy by email.
20.4 Other than in relation to an Order already placed, a material change to this Policy applies to an Account holder only from the date falling fourteen (14) days after we notify that Account holder by email under clause 20.3, unless the change is required by law or is solely in your favour.
20.5 You should review this Policy regularly.
21. Contact us
NEXTAURA 360 L.L.C-FZ (One Basket)
Registered address: 6th Floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: info@onebasket.ae · Telephone and WhatsApp: +971 55 137 8765
Customer Service hours: 10:00 a.m. to 6:00 p.m. (UAE time)