Disclaimer
اقرأ هذه السياسة باللغة العربية
Last updated: 21 October 2026
1. Scope
1.1 This Disclaimer forms part of the Terms of Use and the Terms of Sale. It explains the nature and limits of the information and services provided on the Platform.
1.2 Capitalised terms used in this Disclaimer have the meanings given to them in the Terms of Use.
1.3 This Disclaimer is published in English and in Arabic. For consumers in the UAE, the Arabic version prevails if the two versions differ.
1.4 This Disclaimer is subject to clause 12. Nothing in it limits or excludes any right you have under applicable consumer protection law or any liability that we have under the Policies or applicable law.
2. General information
2.1 The Content is provided to help you browse, choose and order Products, and for general information. We take reasonable care to ensure that the Content is accurate and up to date, but it may from time to time contain errors, omissions or out-of-date information.
2.2 Where we become aware of an error in the Content, we correct it. Where an error affects an Order, the Order is dealt with in accordance with the Terms of Sale and the other Policies.
2.3 General information on the Platform is not a promise that a Product is suitable for your particular purpose, unless we have expressly agreed that it is. This does not affect the description of a Product shown at the time of your Order, which forms part of the contract for that Order.
3. Product information and images
3.1 Product descriptions, specifications, ingredients, dimensions, sizing information and instructions on the Platform are based on information provided by manufacturers and Suppliers. We take reasonable care in presenting this information, and we remain responsible to you as seller for Products matching their description.
3.2 Product images are provided to illustrate Products. The appearance of a Product, including its colour, may differ slightly from its image because of differences in screens, display settings and lighting. Packaging may differ from that shown where the manufacturer has changed it.
3.3 Manufacturers may change the specification, formulation, packaging or labelling of a Product without notice to us. Where a Product you receive differs materially from its description on the Platform at the time of your Order, you may return it as “Not as described” under the Returns and Refund Policy.
3.4 Any sizing or fit information on the Platform is general guidance. A return for “Size or fit” is a change-of-mind return under the Returns and Refund Policy.
3.5 Where a Product page states that a Product carries a hygiene restriction on change-of-mind returns, that restriction never applies to a Product that is damaged, defective, wrong or not as described.
4. Pricing and availability
4.1 All prices on the Platform are in UAE dirhams (AED). We are not currently registered for VAT in the UAE, and prices shown on the Platform do not include VAT, as set out in the Payments, Pricing and Promotions Policy. The delivery fee and the total payable for an Order are shown at checkout before you place the Order.
4.2 Where tiered quantity discounts apply to more than five (5) units of the same Product in the same size and colour, they are shown on the Product page or at checkout. We may limit the quantity of any Product per Order.
4.3 If you pay by a card issued in a currency other than AED, the exchange rate and any related charges are set by your card issuer and not by us.
4.4 The display of a Product on the Platform, or its addition to your cart, does not guarantee that it is in stock. If a Product is unavailable, we may cancel all or part of the Order and refund the amount for the cancelled Products, as set out in the Terms of Sale.
4.5 If a Product is shown at an obvious pricing error, we contact you before dispatch. You may then pay the correct price or cancel the Order with a full refund. We never charge you more than the price shown at the time of your Order without your agreement.
4.6 Expected delivery dates shown on the Platform or at checkout are given in accordance with the Shipping and Delivery Policy. Your rights where delivery is late are set out in that Policy.
5. Product use and safety
5.1 You must read and follow the instructions, warnings, age guidance, ingredient lists, care instructions and safety information supplied with each Product or shown on its label or packaging, before using it.
5.2 Where a Product page summarises safety information, that summary does not replace the manufacturer’s instructions and warnings supplied with the Product.
5.3 Products are intended to be used for their ordinary purpose and in accordance with the manufacturer’s instructions.
5.4 If you have an allergy, sensitivity or medical condition, you are responsible for checking the ingredients and suitability of a Product before using it.
5.5 Nothing in this clause 5 limits our liability for defective Products, or for death or personal injury caused by our negligence, as set out in the Terms of Use.
6. No professional advice
6.1 The Content does not constitute medical, health, nutritional, legal, financial, technical or other professional advice, and must not be relied on as a substitute for advice from a qualified professional.
6.2 Customer Service can provide information about Products, Orders, deliveries, returns and refunds. Customer Service does not provide professional advice of the kind described in clause 6.1.
7. Manufacturer warranties
7.1 Products carry the manufacturer’s warranty where this is stated on the Product page. The warranty period and the terms of the warranty are those set by the manufacturer.
7.2 A manufacturer’s warranty is given by the manufacturer. We help with warranty claims for Products we have sold, as set out in the Warranty Policy.
7.3 A manufacturer’s warranty is in addition to your rights against us. It does not affect your right to return a faulty Product to us under the Returns and Refund Policy, or any other right you have under applicable law.
8. Platform availability and security
8.1 We aim to keep the Platform available, but we do not guarantee that the Platform will be available at all times, uninterrupted, or free from errors. The Platform may be unavailable during maintenance and updates, or because of technical faults or failures of third-party systems.
8.2 We use reasonable technical and organisational measures to protect the Platform and your data, including HTTPS encryption and restricted access. We never receive or store card numbers. Card payments made through a card payment link are processed by our payment service provider on its secure payment page. No transmission of information over the internet, and no method of electronic storage, is completely secure, and we therefore cannot guarantee the security of information sent to or stored on the Platform.
8.3 We take reasonable steps to keep the Platform free from viruses and other harmful code, but we cannot guarantee that it is free from them at all times. You are responsible for using up-to-date security software on your device and for keeping your sign-in details secure.
8.4 Clauses 8.1 to 8.3 do not limit our liability for loss that is a foreseeable result of our failure to use reasonable care and skill, as set out in the Terms of Use.
9. Third-party links and services
9.1 The Platform may contain links to, or make use of, websites, applications and services operated by third parties, including payment providers, courier tracking pages, WhatsApp, app stores and manufacturers’ websites.
9.2 We do not control third-party websites, applications or services, and we are not responsible for their content, availability, accuracy, security or privacy practices. Their use is governed by their own terms and privacy policies.
9.3 A link to a third-party website or service does not mean that we endorse it, its operator, or any product or information it offers.
9.4 This clause 9 does not limit our responsibility for any third party that acts on our behalf in performing an Order, as set out in the Terms of Use.
10. Fulfilment Partners and Suppliers
10.1 We are the seller of every Product, and your contract of sale is with us alone.
10.2 We may source Products from Suppliers and use Fulfilment Partners to store, prepare, pack or dispatch Products, or to receive and inspect returned Products, in the UAE or in other countries, including the country of delivery.
10.3 Suppliers and Fulfilment Partners are not parties to any sale. They are not authorised to make any statement, promise or warranty on our behalf, to accept or settle any claim, to agree any refund or other remedy, or to vary any Policy. A statement or promise made by a Supplier or a Fulfilment Partner does not bind us unless we confirm it in writing.
10.4 Clause 10.3 does not limit our responsibility to you. We remain responsible for the performance of every Order, including the acts and omissions of Suppliers and Fulfilment Partners in performing it, as set out in the Terms of Use and the Terms of Sale.
11. International Orders and import legality
11.1 Orders may be delivered to the UAE and to the international destinations available at checkout. For international Orders, the delivery fee and the expected delivery date depend on the destination, the weight of the Order and the dispatch location, and are shown at checkout.
11.2 For international Orders, customs duties, import taxes and clearance charges are payable by the recipient, unless checkout states that they are included. The recipient is responsible for providing any documents that the customs authorities of the destination require.
11.3 Import laws, restrictions and prohibitions differ between countries and may change. The availability of a Product on the Platform is not a statement that the Product may lawfully be possessed or used in every destination after delivery. Where a Product cannot lawfully be delivered to or imported into the destination, clause 11.4 applies, and the Product remains at our risk until delivery in accordance with the Shipping and Delivery Policy.
11.4 Where we become aware that a Product cannot lawfully be delivered to the destination of an Order, we may cancel the Order, or the affected part of it, with a full refund, as set out in the Terms of Sale.
11.5 Customs duties and import taxes are refunded only where they are recovered from the authority or the carrier, as set out in the Returns and Refund Policy.
11.6 If you live outside the UAE, you keep the benefit of the mandatory consumer protection law of the country in which you live.
12. Limitation
12.1 This Disclaimer explains the limits of the information and services provided on the Platform. It does not create any limitation of liability beyond the Terms of Use, and it is subject to the liability provisions of the Terms of Use.
12.2 Our liability to you is not subject to any financial cap. We are responsible for loss or damage that is a foreseeable result of our breach, and we are not responsible for loss or damage that is not foreseeable.
12.3 Nothing in this Disclaimer or in any other Policy limits or excludes:
our liability for death or personal injury caused by our negligence;
our liability for fraud or fraudulent misrepresentation;
our liability for defective Products;
any right you have under the consumer protection law of the UAE;
for customers outside the UAE, any right under the mandatory consumer protection law of the country in which they live; or
any other liability that cannot lawfully be limited or excluded.
12.4 Where any provision of this Disclaimer conflicts with another Policy, the order of precedence in the Terms of Use applies.
13. Contact us
13.1 Questions about this Disclaimer or about any Product may be directed to Customer Service using the details below.
NEXTAURA 360 L.L.C-FZ (One Basket)
Registered address: 6th Floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: info@onebasket.ae · Telephone and WhatsApp: +971 55 137 8765
Customer Service hours: 10:00 a.m. to 6:00 p.m. (UAE time)