Privacy Policy

1. Introduction

Welcome to NEXTAURA 360.

This Privacy Policy explains how NEXTAURA 360 L.L.C-FZ, operating under the brand NEXTAURA 360 (“NEXTAURA”, “we”, “us” or “our”), collects, uses, processes, stores, protects and, where necessary, shares personal information when you use our website, online store or related e-commerce services.

This Privacy Policy applies to customers, visitors and other individuals who interact with NEXTAURA through our website, online ordering system, customer-support channels or other digital e-commerce channels operated by us.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

2. Our Business

Legal Name: NEXTAURA 360 L.L.C-FZ

Brand / Trading Name: NEXTAURA 360

Jurisdiction: United Arab Emirates

Business Type: UAE-licensed e-commerce business

NEXTAURA may offer permitted consumer products through its online channels, including lifestyle, personal-care, wellness-related, household, electronic, garment and other permitted products, subject to applicable licences, approvals and UAE laws.

3. Applicable UAE Laws

NEXTAURA seeks to handle personal information and operate its e-commerce activities in accordance with applicable laws and regulations of the United Arab Emirates, including, as applicable:

• Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data;
• Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade;
• Federal Decree-Law No. 5 of 2023 amending Federal Law No. 15 of 2020 concerning Consumer Protection;
• Federal Decree-Law No. 46 of 2021 Concerning Electronic Transactions and Trust Services; and
• other applicable UAE federal and local laws, regulations and regulatory requirements.

The UAE’s e-commerce framework applies to online transactions involving goods, services and relevant data, including transactions through websites, applications, social-media platforms and digital marketplaces. It requires online traders to protect customer data and comply with applicable privacy, marketing, security and electronic-commerce requirements.

4. Information We Collect

Depending on how you use our website and services, we may collect information such as:

4.1 Customer Information

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Emirate and country
• Account information
• Customer-service information
• Information you provide through forms or communications

4.2 Order Information

When you purchase a product, we may collect:

• Order number
• Products purchased
• Quantity
• Product price
• Discounts or promotional information
• Delivery information
• Order status
• Cancellation information
• Return or refund information
• Warranty-related information where applicable

4.3 Payment-Related Information

When you make a payment, payment information may be processed by our selected payment service provider.

Depending on the payment method, NEXTAURA may receive information such as:

• Payment status
• Transaction reference
• Transaction date
• Payment method
• Refund information
• Limited transaction information

Payment-card information may be handled directly by the relevant payment service provider in accordance with its own security and privacy practices.

NEXTAURA does not intend to retain complete card numbers or CVV/security codes on its own systems unless such processing is specifically required, legally permitted and appropriately secured.

5. Technical Information

When you visit our website, certain technical information may be automatically collected.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Website pages visited
• Referring website
• Technical logs
• Website interaction information
• Security-related information

This information may be used to maintain website functionality, security, performance and reliability.

6. Cookies

NEXTAURA may use cookies and similar technologies on its website.

Cookies may be used to:

• operate the online store;
• maintain shopping-cart functionality;
• remember preferences;
• support login and account functionality;
• improve website performance;
• understand website usage;
• maintain website security;
• detect potentially fraudulent activity; and
• support other legitimate website functions.

Where applicable, cookies or similar technologies requiring consent will be used in accordance with applicable requirements.

You may control cookies through your browser or device settings. Disabling certain cookies may affect the operation of some website functions.

7. How We Use Personal Information

NEXTAURA may process personal information for purposes including:

Order and E-Commerce Operations

• Processing orders
• Confirming purchases
• Processing payments
• Arranging delivery
• Managing returns and refunds
• Providing warranty or after-sales support
• Maintaining transaction records
• Issuing invoices and order documentation

Customer Service

• Responding to enquiries
• Resolving complaints
• Providing order updates
• Communicating about returns, refunds or delivery
• Providing assistance relating to products purchased

Security and Fraud Prevention

• Protecting our website
• Detecting unauthorized transactions
• Preventing fraud and abuse
• Investigating security incidents
• Protecting customers and our business

Business Administration

• Maintaining business records
• Accounting and financial administration
• Improving website functionality
• Improving customer experience
• Analysing website and order performance
• Meeting legal and regulatory obligations

Legal Compliance

We may process or disclose information where necessary to comply with applicable laws, regulations, court orders, lawful governmental requests or other legal obligations.

8. Legal Basis for Processing

Depending on the circumstances, NEXTAURA may process personal information where:

• you have provided consent;
• processing is necessary to fulfil your order or perform a contract with you;
• processing is necessary to comply with a legal obligation;
• processing is necessary for legitimate and lawful business purposes;
• processing is necessary to protect rights, safety or security; or
• another lawful basis permitted under applicable UAE law applies.

9. Customer Accounts

If our website provides customer-account functionality, information associated with your account may be used to:

• create and maintain your account;
• process orders;
• display order history;
• provide customer support;
• manage preferences; and
• protect the security of the account.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe that your account has been accessed without authorization.

10. Sharing Information with Service Providers

NEXTAURA may share necessary personal information with trusted service providers where reasonably required to operate the e-commerce business.

These may include:

• payment service providers;
• banks and financial institutions;
• courier and delivery companies;
• logistics providers;
• website hosting providers;
• e-commerce platform providers;
• cloud and technology providers;
• IT and cybersecurity providers;
• customer-support providers;
• accounting or professional service providers; and
• other service providers supporting our legitimate business operations.

We seek to limit information shared with service providers to information reasonably necessary for the relevant service.

11. Payment Processing

Online payments may be processed through third-party payment service providers.

When you select a payment method, information required to process the transaction may be transferred to the relevant payment provider.

The payment provider may process your information according to its own privacy policy, terms and security procedures.

NEXTAURA is not responsible for independent third-party payment providers’ privacy practices.

12. Delivery and Logistics

To deliver your order, we may provide necessary information to delivery or logistics providers.

This may include:

• Customer name
• Delivery address
• Mobile number
• Order reference
• Delivery instructions
• Other information reasonably required for successful delivery

Such information is intended to be used for order fulfilment and related delivery purposes.

13. Customer Privacy and Marketing

NEXTAURA respects customer privacy.

Personal information will not be used for promotional or marketing purposes except where such use is permitted under applicable UAE law and any required consent, permission or other lawful basis has been obtained.

Where applicable, customers may unsubscribe from marketing communications.

Unsubscribing from marketing communications will not necessarily stop essential transactional communications, including:

• order confirmations;
• payment notifications;
• delivery updates;
• refund notifications;
• security notifications; or
• responses to customer enquiries.

14. Telemarketing and Promotional Communications

Where NEXTAURA conducts marketing communications through telephone calls, SMS, email, messaging services or other electronic channels, we will seek to comply with applicable UAE requirements.

Telephone-based marketing will be conducted subject to applicable UAE telemarketing requirements.

Customers may contact NEXTAURA regarding unwanted marketing communications or to exercise applicable privacy rights.

15. Data Security

NEXTAURA takes reasonable technical and organisational measures to protect personal information against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss;
• destruction;
• alteration;
• misuse; and
• unlawful or unauthorized processing.

However, no electronic system, website or method of transmission can be guaranteed to be completely secure.

16. Data Retention

NEXTAURA will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Information may need to be retained for purposes including:

• accounting;
• taxation;
• transaction records;
• legal obligations;
• regulatory requirements;
• dispute resolution;
• fraud prevention;
• warranty or after-sales support;
• exercising or defending legal claims; or
• other legitimate business purposes.

When personal information is no longer reasonably required, NEXTAURA will seek to delete, anonymise or securely dispose of it in accordance with applicable requirements.

17. Your Data Protection Rights

Subject to applicable UAE law and any applicable conditions or exceptions, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information held about you;
• request correction of inaccurate or incomplete information;
• request deletion where legally applicable;
• request restriction of processing where applicable;
• object to certain processing where applicable;
• withdraw consent where processing is based on consent;
• request cessation of processing where legally applicable;
• exercise other rights available under applicable UAE data-protection legislation.

18. Privacy Requests

If you wish to exercise a privacy right or make a privacy-related request, contact NEXTAURA using the contact details provided below.

We may request reasonable information to verify your identity before processing certain requests.

This verification is intended to protect customers from unauthorized access to their personal information.

We will handle valid requests in accordance with applicable UAE law.

19. Cross-Border Processing

Some of NEXTAURA’s technology, hosting, payment, logistics or other service providers may operate outside the UAE.

Where personal information is transferred or processed outside the UAE, NEXTAURA will seek to comply with applicable UAE requirements concerning international or cross-border transfers and implement appropriate safeguards where required.

20. Third-Party Websites

Our website may contain links to third-party websites, applications, payment providers, social-media platforms or other external services.

These third parties operate independently from NEXTAURA and may have their own privacy policies and terms.

NEXTAURA is not responsible for the privacy practices or security of independent third-party websites or services.

Customers should review the applicable privacy policy before providing personal information to a third-party service.

21. Children’s Privacy

Our e-commerce website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal information relating to a child has been provided to NEXTAURA improperly, please contact us so that we can review the matter and take appropriate action.

22. Data Accuracy

Customers are responsible for providing accurate and up-to-date information when placing an order or creating an account.

If information provided to NEXTAURA is inaccurate or changes, you may contact us to request appropriate correction.

23. Consumer Protection

NEXTAURA respects applicable consumer-protection rights in the United Arab Emirates.

We seek to provide customers with clear and accurate information regarding products, prices, payment arrangements, delivery, applicable warranties, returns and other material terms applicable to an order.

Nothing in this Privacy Policy is intended to remove, restrict or override a consumer right that cannot lawfully be excluded or restricted under applicable UAE law.

24. Electronic Transactions

NEXTAURA may use electronic records, electronic communications, digital invoices, electronic confirmations and other electronic transaction methods in connection with its e-commerce operations.

Electronic transactions and records will be handled in accordance with applicable UAE laws and requirements.

25. Changes to This Privacy Policy

NEXTAURA may update this Privacy Policy from time to time.

Updates may be made to reflect:

• changes in our e-commerce activities;
• changes to our website;
• changes to technology;
• changes to service providers;
• changes to our data-processing practices; or
• changes in applicable UAE laws or regulatory requirements.

The updated Privacy Policy will be published on this page with a revised Last Updated date.

26. Contact Information

For privacy questions, data-protection requests or privacy-related complaints, please contact:

When submitting a privacy request, please provide sufficient information for us to identify the relevant account, transaction or request.

27. Governing Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates.

Where mandatory consumer-protection or data-protection rights apply, nothing in this Privacy Policy is intended to limit those rights.

Privacy Policy Summary

Policy Version: 101.0
Effective Date: 13 August 2026
Last Updated: 13 August 2026