1. Introduction

At One Basket, operated by NEXTAURA 360 L.L.C-FZ, we aim to provide our customers with a smooth, convenient and reliable online shopping experience.

This Returns, Refunds & Cancellation Policy explains the conditions under which customers may request a return, refund or cancellation of an order placed through our online store.

2. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

To request cancellation, customers should contact our support team as soon as possible and provide the relevant order details.

3. Returns

Customers may be eligible to return products depending on the product category, condition of the item and the applicable return terms.

Products requested for return should generally be unused, undamaged and returned in their original packaging with all applicable accessories, labels and documentation.

Certain products may not be eligible for return due to hygiene, safety, personal-care or other product-specific considerations.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, order information or other relevant details to assess the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return or refund, subject to verification and product availability.

5. Refunds

Once a return or refund request has been reviewed and approved, the applicable refund will be processed according to the payment method and applicable processing timelines.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider or other financial institution.

Where applicable, shipping charges, delivery charges or other non-refundable charges may not be included in the refund.

6. Refund Eligibility

Refunds may be considered in circumstances including, but not limited to:

• Receipt of a damaged product.
• Receipt of a defective product.
• Receipt of an incorrect product.
• Approved cancellation before dispatch.
• Other circumstances approved by our customer support team.

Refund eligibility may vary depending on the product category, seller terms, condition of the returned product and applicable laws and regulations.

7. Non-Returnable Products

Certain products may not be eligible for return or refund, particularly products that are used, opened, consumed or subject to hygiene and safety restrictions.

Product-specific return restrictions, where applicable, may be communicated on the relevant product page or at the time of purchase.

8. Return Shipping

Where a return is approved, customers may be provided with instructions regarding the return shipment.

The responsibility for return shipping costs may depend on the reason for the return and the applicable product or order terms.

9. Processing Time

We will make reasonable efforts to review return, refund and cancellation requests within an appropriate timeframe.

Processing times may vary depending on the nature of the request, product verification, courier arrangements and payment provider processing times.

10. Customer Responsibility

Customers are responsible for providing accurate delivery, contact and payment information when placing an order.

Customers should also inspect delivered products promptly and notify us of any issue within the applicable return or complaint period.

11. Changes to This Policy

NEXTAURA 360 L.L.C-FZ reserves the right to update or modify this Returns, Refunds & Cancellation Policy when necessary.

Any updated version will be published on this website with the revised effective date.

12. Contact Us

If you have any questions regarding returns, refunds or cancellations, please contact our customer support team.